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Shipping to the U.K. - Customs Taxes Are a Real Drag!

Recently I conducted a shipping experiment with my friend Bilal Ali Malik.  Bilal resides in the United Kingdom, and he runs a kick ass beard oil company called Manly Beard Oil (https://www.manlybeardoil.co.uk/).  We will periodically share ideas, philosophies, and of COURSE amazing beard products with each other.

My company, Ferocious Beard Company (https://www.FerociousBeard.com), is a US firm that ships to the U.K. as well as other countries and occasionally, some customers will notify us that they have been asked to pay a customs charge in order to release our products.  So I asked Bilal if he would assist me by helping to document the fee if it occurs in order that we could provide accurate info about this to our customers.  I packed up a standard Combo order consisting of a 1 oz Black Java Beard Oil and a 2 oz Woodsman Beard Balm with a retail cost of $29.50 USD. Normally Ferocious offers a flat USPS customer shipping rate of $12 to the U.K. which is less expensive than many of our competitors, so that realistically would have brought the total value of the order to $41.50.  But since this was an experiment, I captured just the $29.50 value of the product itself, and Ferocious picked up the shipping charge which actually came to $13.30 (the normal USPS flat rate charge for packages 8 oz or less going to Europe or the U.K.).  Yes, we take a slight shipping loss on International shipments.

On the afternoon of November 12, 2018 I dropped the test package off at the Post Office in Southlake, TX, and we both waited patiently....4781 miles from each other...until...

6:31am CT on November 20, 2018, I received a message from Bilal "What shall we do about this"?  Ah...the package had arrived in the U.K. and he had received notification that it was ready to pick up, but first he had to pay a tax.  Here's what we found:

The tax on a $29.95 (£ 23.42) package from the US came to $17.76 (£ 13.89 as of this writing), which included a $10.23 (£ 8.00) Royal Mail "handling fee".  After calculating all this out and subtracting the handling fee, we determined that the actual tax assessed was 25% of the value of the order.

The reason I wanted to capture this information is so that we could give accurate information to our U.K. Customers about how much they could typically expect to pay if ordering products from companies in the United States.  I personally think that the 25% tax is very high, and there does not appear to be a legal way to avoid the mandatory £ 8.00 handling fee imposed.

Ferocious is always thinking about ways to make it up to our customers, and we've got some ideas in the pipeline.  Everything from opening a distribution center in the U.K. to providing a code to use for future purchases in the amount of the fee imposed.  We'll keep you posted on any ideas we come up with.

Be Ferocious!

Next article When there's a negative review, something IS wrong! How it's handled is what defines the company.
★ Ferocious Reviews

Here's What Our Customers Say...

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Great product!

Excellent product, and great customer service! Will be ordering again from this company.

Thank you so much for your review of our Beard & Mustache Wax! I really appreciate your taking the time to share your thoughts!
Great stuff

Love the smell of Savage beard oil. Works great in my beard as well

Thank you Weston! We appreciate your review and so glad Savage is working for you!!
Fetish Oil and Balm!!! Great Scent!!!!!

I ordered the Fetish oil and balm and they are Amazing!!!!The scent is Great and last quite awhile.You can smell the smoke and leather and the clove gives it a spicy scent.The oil feels very good in beard.The balm is on the soft side which i like and gives a good hold.I highly recommend these products!!! Check Ferocious out you won't be disappointed!!!

Jeff, I'm so glad you're enjoying Fetish! It's one of my favorites!! I appreciate your feedback AND your photo!!
My husband loves this beard oil!

My husband can’t stop talking about how soft this beard oil made his beard! I think he’s mentioned something every day! I love how it smells, the scent profile is spot on, so it’s a nice product for both of us.

Mary, thank you SO much for your post! I'm so glad both YOU and HE are enjoying the product! We appreciate your business!
Great stuff

Works on the beard and smells great too.

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